Aloha EG

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Terms and Conditions:


1-Aloha is an e-commerce platform that consists of a Website and a Mobile Application.

With logistics, assistance and payment services for buying and selling consumer products (Aloha Store) in the Arab Egypt.

  • -The general terms and conditions apply to each of these (buyers and sellers) on the Aloha    -These general terms and conditions govern your use of the Aloha website and any other   related services.
  • When you use the Aloha website, you acknowledge that you accept all of these terms and conditions in full, and in the event that you do not agree to the general terms and conditions   or part of them, you must not use the Aloha store.
  • In case of using this store while carrying out business or other organizational projects, you acknowledge the following:
  • You have already obtained the necessary authority to agree these general terms and conditions.
  • It guarantees your commitment of the natural or legal person or any other legal entity that manages your business or organizational project and follows each of those terms and conditions stipulated in this contract.
  • You agree that the pronoun 'you' in these General Terms and Conditions refers to the single user and the relevant person, company or legal entity unless otherwise required.
  • The customer is not allowed to create more than one account on the site, and when adding more than one account, the company has the right to block additional accounts.
2- Registration and account:
  • You are not entitled to register on the Aloha website if you are under 18 years old.
  • When using Aloha store or agreeing to these general terms and conditions, you represent and warrant that your age is at least 18 years old.
  • You can register to create an account on Aloha website by completing forms and sending it to the store.
  • You represent and warrant that all information provided in the registration form is complete and accurate.
    • If you register to open an account on the Aloha Store, your E-mail address - username And password will be requested and you agree to the following:
  • Notify Aloha immediately (through the means of communication described in Section 23)
  • You acknowledge your responsibility for any activity on the Aloha store resulting from your inability to fully maintain your password and that you may be held responsible for any losses arising as a result of that failure.
  • You must commit to use the account on your own, and it is not preferable to transfer that account to any third party, and you are responsible in case of you authorize the management of your account to any third party.
  • Aloha is allowed, at its absolute discretion and without prior notice or giving any reasons (to suspend or cancel your account).
  • Or modify the account data with the obligation to refund the value of any of the products or services that you have already purchased on the site as long as you do not violate the general rule of terms and conditions.
  • You can cancel your account on Aloha by contacting us as described in Section 23.
3- Terms and conditions About Selling
  • You must acknowledge and agree to:
  • Aloha is a website for sellers to sell their products and for buyers to buy those products.
    • Although Aloha accepts binding sales on behalf of the seller, Aloha is in no way considered a party to the transaction between both (the seller - and the buyer).
    • The conclusion of a sale and purchase contract for the product between the seller and the buyer, which means that. (You, as a buyer, commit to buy or selling the products in general) when you confirm your purchase through Aloha website.
    • The contract for sale and purchase between the buyer and the seller provides for the conditions of the seller’s business in accordance with these conditions, although the following provisions are added to any sale and purchase contract between the buyer and the seller:
  • Selling at the same price as the product in the list.
  • The price of the product includes all types of taxes, taking into account all the laws in force and stipulated in Egypt.
  • The fees for each of (delivery, packaging and transportation), which also includes administrative fees, insurance costs and other costs and additional fees, shall be paid by the buyer only in the case of:
  • If these fees and costs are clearly mentioned on the product list.
  • The products must be of quality, satisfactory to the purchaser, suitable and safe for any purpose specified in the description of the product listed and must conform to all physical specifications according to the product description provided by the purchaser on the Aloha website.
  • The seller undertakes that he has the right to sell the products and that he is the legal owner and sole beneficiary of those products.
  • That the products are not subject to any rights or restrictions from third parties, including the intellectual property rights of a third party, the existence of criminal proceedings, financial insolvency, investigations, or tax procedures.
4- Returning products.
  • Returns for products are managed by buyers and acceptance of returned products by the Seller through Aloha according to the returns page on Aloha website, as it is also modified from time to time and the acceptance of the returned product is at the discretion of Aloha.
  • It is fully subject to the laws stipulated in Egypt.
5- Refunding the Products.
  • Refunds for the value of returned products are managed according to the refund page on Aloha website and are amended from time to time. Aloha rules apply to refund at the discretion of Aloha, with full consideration of the laws Stipulated in the region. Aloha may offer a refund about value of returned products at its discretion with Taking into account:
  • The price of the product.
  • Fees for local - international shipping (as shown on the refund page)
  • The value of the product is refunding by depositing a balance in the account on Aloha Website, or transferring it as a bank transfer, or in any other way that we may specify from time to time.
  • Returned products are accepting and refunding by Aloha on behalf of the seller.
  • Amendments made to the returns page or refund page apply to all purchases starting from The date the amendment was publishing on the Aloha website.
6- Payments
  • Payments due under these General Terms and Conditions shall be made in accordance with the Payments Information and Guidelines on Aloha Website
  • Payments Information and Guidelines
  • Is the following:
  • -All works and materials (including but not limited to written text, graphics, photographs, Audio and video content, audio-visual materials, manuscripts, software and files)
    • That the Seller sends to Aloha for later storage, publication, processing, or transmission.
  • -All communications on Aloha site, including product reviews, ratings, and comments.
  • -Your Content and Aloha's will be accurate, complete and truthful in accordance with all of these Terms and Conditions.
  • -Your content must be appropriate, civil, tasteful, and comply with generally accepted standards of online etiquette.
  • -Content must not be offensive, indecent, indecent, pornographic, vulgar, suggestive,
  • -Or Images depicting violence in an explicit, graphic or gratuitous manner.
  • -Or limit the violation of laws related to racism, hatred, discrimination, fraud, anti-social, or incite hatred.
  • -Any content that is likely to cause harassment, inconvenience or unnecessary anxiety to any Person, or random and unwanted
  • -Your Content must not be illegal , infringe any person's legal rights, or give rise to any legal action against any person (in any case, in any jurisdiction and under any applicable law) and The Content must not Breach of the following.
    • Any copyright, moral rights, database rights, trademark rights, design rights, intellectual property use rights or any other intellectual property rights.
  • -Any other rights under data protection laws.
  • A contractual obligation is due to any person or to any judgment issued under a judicial order.
    • You undertake not to use the site for link any website or web page.
  • -Submit content that would violate the general terms and conditions if it is posting on Aloha website.
  • -You undertake not to display any content on Aloha website that would be the subject of any legal action or any other similar complaint from any third party.
  • -The rating feature on Aloha website is used to facilitate the evaluation of products by the buyer and you may not use the rating feature or any other form of communication to provide inaccurate, incorrect or fictitious ratings
  • -You shall not engage in any type of transaction by contacting another user to buy or sell a product listed on Aloha Store.
  • -or contact a user with active or completed transactions to warn them about a specific buyer, seller, or product
  • -Or contact another user with the intent to collect any payment.
  • -You acknowledge that all users of Aloha Store are solely responsible for interactions with Other users and that you should exercise caution when communicating with users and not to send personal information including credit card details to users.
  • -Aloha may periodically review Your Content and may remove any Content in its sole Discretion for any reason.
  • -You will immediately notify Aloha if , you discover any illegal content or activity on Aloha Website or any content or activity that is in violation of these General Terms and Conditions, by contacting Aloha in accordance with Section 23 of the Terms.
  • You grant Aloha a worldwide, non-exclusive, irrevocable, sub licensable to use, reformat, reproduce, publish, translate and distribute Your Content through Aloha's marketing Channels and any existing or future media.
    • You grant Aloha the right to license for rights licensed under Section:
    • -7.1 to third parties.
    • -7.3. You grant Aloha the right to bring an action for infringement of the rights licensed under Section 1.7.
  • -7.4 You positively waive all moral rights in your Content to the fullest extent permitted by law.
  • And undertake to ensure that all other moral rights in your content have been waived to the fullest extent permitted by law.
  • -7.5 If you have breached the rules for content in any way, or if Aloha reasonably suspects that You have breached the rules for content, Aloha may delete or cancel a posting.
  • Or make any modification or content of the seller and taking into account not to prejudice Aloha's other rights under these terms.
    • 1 In Section 8, the words 'store' and 'website' will be used interchangeably to refer for Aloha Website and Mobile Application.
    • - 8.2.1. View pages from Aloha website on a browser .
    • -8.2.2. Download pages from Aloha website for temporary retention.
    • -8.3. Except as permitted in Section 8.2 or the other provisions of these General Terms and Conditions, you will not download any Content from Aloha Website or save any such Content to your computer.
    • You can use the Aloha website for various purposes such as (personal - commercial) or in connection with the sale or purchase of products on the Aloha website.
    • - 8.2.3. Print pages from Aloha website for personal and non-commercial use, provided that such printing is not periodic or exaggerated.
    • - 8.2.4. Download audio and video files from the Aloha website using a video player and audio content.
  • -8.2.5. Use of our store services via the browser, subject to the other provisions of these General Terms and Conditions.
    • -8.5 You shall not modify or alter any content on the Aloha Website, except as expressly permitted in these General Terms and Conditions.
  • -8.6.1. republish content on the Aloha Website (including republication on another site);
  • -8.6.2. Sell, rent or license content on Aloha Site.
  • -8.6.3. Publicly display any content from the Aloha website.
  • -8.6.4. Exploiting the content for commercial purposes.
  • -8.6.5. Redistribution of content.
  • -8.7. Notwithstanding the provisions of Section 8.6, Aloha Products may be redirected and Aloha newsletter and promotional content redistributed in print or electronic form to anyone.
  • -8.8. Aloha has the right to suspend or restrict access to Aloha website in whole or in part and/or the use of any feature on the Aloha website, and Aloha has the right, for example, to suspend access to the website.
    • In case of maintenance work for the site server or there are some special updates for Aloha site.
  • -And you are committed not to circumvent or bypass any procedures to access the Aloha website.
  • -8.9 You undertake not to do the following 8.9.1 Use the Aloha Website in any way or take Any action that may cause damage to the Website or cause any disruption or performance of the Website.
  • Or making it available, or having a factor for easy access to it.
  • -8.9.2 Use our website in any way that is unethical, unauthorized, fraudulent or harmful.
  • -8.9.3. Hacking or tampering with the Aloha website
    • - 8.9.4 investigate, examine or test the Site without the permission of Aloha.
  • -8.9.5. circumvent any security or authentication systems or procedures on or in connection with our site.
    • - 8.9.6 Use of the Aloha Website to reproduce, store, host, transmit, transmit, use, publish or distribute any content consisting of
    • (or related to) any spyware, computer virus, Trojan horse, worm, keystroke or other harmful computer software.
    • 8. 9.7. The imposition of a large load that exceeds a reasonable size on the resources of our site (for example, bandwidth, storage capacity, and processing capacity).
  • -logger 8.9.8 or a rootkit to decrypt any communications sent by or to our site without permission from Aloha.
  • -8.9.9. Conduct any activities that systematically or automatically collect certain data (without limitation scraping, mining, extraction, and data gathering) on or in connection with the Site without the express consent of Aloha
    • - 8.9.10. Accessing our site or interacting with it by using any robot, spider or any other automated means mentioned above.
    • - 8.9.11. Use our website only through our public interface.
    • - 8. 9.12. Violation of the instructions contained in the robots.txt file on Aloha website.
    • - 8.9.13. use data collected from our site for any direct marketing activity (including, but not limited to, E-mail marketing, SMS marketing, telemarketing and direct mail)
    • - 8.9.14. Doing some work that contradicts Aloha policy.
    9-Copyright and trademarks
  • -9.1 Subject to the express provisions of these general terms and conditions:
    • 9.1.1 Aloha, together with its licensors, own all copyright and other intellectual property rights in and to Aloha Website and all content on the Website.
    • 9.1.2 All copyright and other intellectual property rights to our website and the contents on the website are reserved.
  • -9.2 All Aloha notices and its other registered and unregistered trademarks are trademarks owned solely by Aloha, Our company does not allow the use of these trademarks, and their use is an infringement of our rights.
  • -9.3. The trademarks of third parties, whether registered or unregistered on the Aloha website, are the property of their owners and do not guarantee Aloha . Aloha has no connection with the parties that own the trademarks and therefore Aloha may not grant any licenses for these marks.
  • -10.1 Sellers consent to Aloha processing of all their personal data in accordance with our Privacy and Cookie Notice.
  • -10.2 Our company processes all personal data obtained through Aloha Store and related services in accordance with the provisions of the Privacy and Cookie Notice and the Privacy Policy.
  • -10.3. Sellers are directly responsible to buyers in case of misuse buyers' personal data and our company will not bear any responsibility to buyers in case of misuse of buyers' personal data.
    • - 11.1. Our company operates anti-money laundering programs and reserves the right to conduct due diligence checks on all users of our online store.
    • - 11. 2. Commitment to provide all information and documents related to your commercial activity, in addition to the possibility of entering your commercial premises upon our request, for each of the following:
    • - 11. 2.1. In order to verify your compliance with the terms and conditions of this Contract and To carry out your obligations under it;
    • - 11. 2.2. for the purpose of making statements pursuant to an order of a court or other government agency. -11 .2.3. As required by applicable law or regulation.
    12- Aloha's role as an online store .
    • -12. 1. You acknowledge the following:
    • -12. 1.1. Aloha cannot verify the identity of all users of the store, and Aloha does not verify their physical / credit capabilities, intentions, or examination.
    • -12. 1.2. Our company does not verify, audit or monitor all of the information listed.
    • -12. 1.3. We are not a party to any contract for the sale or purchase of products that are Advertising on our online store.
    • -12. 1.4. We are not involved in any transaction between the buyer and the seller in any way, and we only facilitate the sale process between the seller, the buyer and process the payments on behalf of the sellers.
    • -12. 1.5. That our company is not considered an agent for any seller or buyer.
  • -Our company is not responsible for any person in connection with the offer (sale or purchase)
  • -Both authorized products.
    • We are not responsible for any contractual obligations arising from a contract for the sale or purchase of any products.
    • We have no obligation to mediate between the parties in any stipulated contract.
    • -12. 2. Aloha does not warrant or represent:
    • -12. 2.1. The completeness and accuracy of the information published on our store.
    • -12. 2.2. Constantly updating the content on the site.
    • -12. 2.3. The absence of operating errors on our online store website.
    • -12. 2.4. The website remains available or any of the services remain available.
    • -12. 3. Aloha reserves the right to discontinue or alter any or all of Aloha Store Services, to stop posting Content on our Store, at any time in Aloha's sole discretion without notice or explanation; You will not be entitled to obtain any compensation as a result of stopping or changing any of our store's services or stopping its publication.
  • -12.4. We do not guarantee any commercial results related to the usage of the site.
  • -12.5. Representations and warranties relating to these general terms and conditions and our Store and its use shall be disregarded to the fullest extent permitted with applicable law subject to Section 13.1.
    • -13.1. There are no general terms and conditions:
    • -13.1.1. Assign any responsibilities in any way contrary to what is providing for by applicable law.
    • 1.2.Exclude all rights that may not be excluded by law .
  • -13.2. Limitation and exclusion of liability provided in Section 13 and other provisions of these General terms and conditions:
  • -13.2.1. Subject to Section 13.1 of the general terms and conditions.
  • -13.2.2. Govern all obligations arising under these general terms and conditions or related to the subject of these general terms and conditions including civil liability arising from fault (including negligence) and breach of obligations arising from the law, except as expressly provided in these general terms and conditions.
  • -13.3. Our company is not responsible for any loss or damage that may result from the services provided free of charge.
  • -13.4. Our total liability to you in connection with any contract shall not exceed the provision of services to you in accordance with those mentioned conditions.
    • The total amount that has been paid or is due to be paid to Aloha under that contract and Each separate transaction on our online store is considering a separate contract in the application of this section 13.4. Aloha is not responsible for any loss.
  • -Harm of any kind, including in connection with the following:
  • -13.5.1. If there are losses caused by any during or interruption of the site.
    • 5.2. Any losses caused by any event that are out of control.
  • -13.5.3. Any business losses including but not limited to, loss in or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, business opportunities or goodwill.
  • -13.5.4. Any loss or damage to any data, database or software; or
  • -13.5.5.. If he finds losses or damages, especially or done indirectly.
  • Since it is in our interest to limit the personal liability of its officials and employees, taking full account of this interest, you acknowledge that Aloha is a limited liability entity; and you agree and undertake to refrain from filing any form of lawsuits against Aloha officials or employees.
  • Regarding any losses related to our online store .
  • It will not limit or exclude specific liability for the acts and omissions of Aloha officials and employees
  • -13.7. Our website includes sub-links to other websites owned and operated by third parties.
  • These links are not considered recommendations and we have no control over third-party websites and their content.
  • We disclaim all responsibility for any loss or damage caused by your use of it.
    • 1. Commitment and commitment to both:
    • 1.1. In case of any losses or damages either (costs, liabilities and expenses )
    • Legal expenses and any amounts incurred by Aloha to any third party to settle a claim or dispute)
    • Which may arise directly or indirectly from your use of our online store .
    • Or in case of violation by you of any of the mentioned texts .
  • 1.2. In case of any liability for VAT (VAT or other taxes )
  • May be borne by our company .
  • In connection with any sale, supply or purchase that may have been made through our store .
  • They arise due to your failure to repay their deduction or disclosure .
    • Or register to pay (VAT or other taxes )
15- Breach of general terms and conditions
  • 1. In Case of we allow the registration of an account on our online store, it will remain there indefinitely, subject to these general terms and conditions.
  • 2. If you breach any of the obligations contained in these general terms and conditions Or If Aloha suspects that you have breached the general terms and conditions or any of Aloha's terms, policies or guidelines in any way, then Aloha has the right to
  • 2.1. Temporarily suspend your access to Aloha store.
  • 2.2. Permanently blocking you from accessing Aloha store.
  • 2.3. Block computers that use from accessing Aloha store.
  • 2.4. All internet service providers communicate to you and submit a request for a complete blocking of your access to our online store.
  • 2.5. Suspend or delete your account from our website.
  • 2.6. Work to initiate legal proceedings, whether for violation of the contract or any other actions.
  • 3. You commit not to take any action to circumvent the suspension, blocking or blocking of your access to our store
  • (Including but not limited for creating and/or using a different account) in case of ,we Completely block you from accessing our site .
16- Entire contract
  • 1. These guidelines are considering to refer to (all terms related to the seller)
  • The conclusion of a full agreement between you and aloha in terms of your use of our site will be placed next to all the mentioned agreements.
17- Sequence of terms and conditions
  • 17.1. In case of conflict of these general terms and conditions with the seller's terms and conditions, Aloha terms and policies and guidelines; these general terms and conditions, seller's terms and conditions, Aloha terms and policies and guidelines will work in the order mentioned in this section.
18- Revision and amendment
  • 1. Aloha has the right to revise these general terms and conditions, the seller's terms and conditions, and the terms, policies and guidelines of Aloha from time to time.
  • 18.2. The general terms and conditions that have been revised from the date of publication apply to our store.
19- Possibility of dismissal
  • 1. If any court or other competent authority determines that a provision of these general terms and conditions is unlawful and/or unenforceable, the other provisions will remain in force.
  • 19.2. If any illegal and/or unenforceable provision of these general terms and conditions exists and it would be legal or applicable if a part of it was deleting, that part will be considered deleted, and the rest of the section will be valid.
20- Mandate
  • 1. You hereby agree that Aloha may assign, transfer, sub-contract or dispose of its rights and/or obligations under these general terms and conditions.
  • 2. You may not, without Aloha's written consent, assign, transfer, subcontract or otherwise dispose of any of your rights and/or obligations contained in these general terms and conditions.
21- Third party rights
  • 1. The contract under these general terms and conditions is for our benefit and for your benefit, and is not intended for a third party to benefit from it or to be effective by any third party.
  • 2. The exercise of the rights of the parties arising from a contract concluded under these terms is not subject to the consent of any third party.
22- Law and jurisdiction
  • 1. These conditions shall be governed in accordance with the laws of Egypt.
  • 2. Any disputes related to these terms and conditions are subject to jurisdiction.
23- Details about Aloha company.
  • 1. The Aloha store is managing by Aloha Corporation.
  • We are registered in Egypt under the number 17035, located at 18 Joseph Tito St. – El Nozha – Cairo 2. If you are a buyer, through the contact information available on the website.
  • 3. If you are a seller, using the contact information provided on the seller center Aloha Seller Center .